Frequently asked questions

Open the catalogue and submit a purchase request on the listing page. The marketplace confirms availability and transfer readiness, then sends an external payment link to complete the order.

Yes. Each listing has an offer form where you set your proposed amount. The marketplace reviews the offer with the vendor and replies with acceptance, rejection, or a counter-proposal.

Yes. Use the contact form to ask about a specific listing, the transfer process, or pricing logic before committing to a purchase request.

Yes. Submitting a domain does not guarantee listing approval. The marketplace reviews the listing details, seller control, and transfer readiness before publishing.

Payment access is provided only after the marketplace has reviewed availability, seller control, and transfer readiness for the listing.

No. Payments are completed through approved third-party payment providers using an external hosted payment page. The marketplace does not collect or store card details directly.

Ownership moves through standard registrar workflows: account push, authorisation code transfer, or a registrar-supported ownership update. The marketplace coordinates the steps with both parties.

If the registrar cannot complete the transfer for technical or policy reasons, the order moves to a failed state. The marketplace coordinates next steps with the buyer and the vendor, which may include a refund based on the refund policy.

After the buyer payment is confirmed and the registrar confirms the ownership change, the marketplace fee is deducted and the remaining net amount is sent to the vendor according to the agreed terms.

Use the contact form for purchase requests, vendor listing questions, and transfer process questions. Each enquiry type has a dedicated contact card with the relevant email address.