Privacy Policy

This Privacy Policy explains how FYNORYXA LIMITED, trading through myhostly.co("MyHostly", "we", "us" or "our"), collects, uses and protects personal data when you visit myhostly.co, browse domain listings, submit a purchase request, make an offer, submit a domain for review, communicate with us, or otherwise use our services.

FYNORYXA LIMITED is a private limited company registered in England and Wales with company number 17235157 and registered office at 72 Nile Street, London, England, N1 7SR.

For privacy questions or requests, contact us at [email protected].

myhostly.co is a domain marketplace. We list reviewed domain names and digital brand assets, help buyers submit purchase requests or offers, coordinate domain availability checks, arrange payment through approved third-party payment providers, and support standard registrar-based ownership transfers.

We are not a domain registrar, escrow provider, bank, payment processor, web hosting provider, email hosting provider, legal adviser, tax adviser, broker-dealer or investment adviser unless expressly stated in writing.

We may collect the following categories of personal data:

• Identity details: name, business name, username or representative name.
• Contact details: email address, postal address, billing address, phone number and communication preferences.
• Transaction details: domain listing ID, proposed offer amount, purchase request details, transfer status, registrar workflow information, payment confirmation status and vendor payout information.
• Vendor submission details: domain name, registrar, ownership or transfer-readiness information, asking price, category, description and supporting information provided by the vendor.
• Communications: messages, support requests, complaints, negotiation notes and other correspondence.
• Technical data: IP address, device information, browser type, operating system, referral URL, pages viewed, timestamps and approximate location derived from technical data.
• Compliance and fraud-prevention data: information used to verify transactions, prevent abuse, investigate disputes, protect marketplace integrity and comply with legal obligations.

We do not intentionally collect special category data such as health data, biometric data, religious beliefs or political opinions. Please do not send such information to us.

We collect personal data when:

• you visit myhostly.co;
• you submit a purchase request or offer;
• you submit a domain for review;
• you communicate with us by email, form or other channel;
• a third-party payment provider confirms payment status;
• a registrar or transfer workflow confirms transfer status;
• we receive information from service providers helping us operate the marketplace.

We use personal data for the following purposes:

• Operating the marketplace and displaying domain listings.
• Receiving, reviewing and responding to purchase requests and offers.
• Confirming domain availability and transfer readiness.
• Coordinating standard registrar-based domain transfers.
• Sending external payment links through approved payment providers.
• Confirming payment and transfer status.
• Calculating and processing vendor payouts where applicable.
• Providing human customer support.
• Preventing fraud, misuse, chargebacks, spam and unauthorised activity.
• Keeping business, tax, accounting and compliance records.
• Improving website performance, security and user experience.
• Sending service messages about transactions, transfer status, policy updates or operational matters.
• Sending marketing communications only where permitted by law or where you have consented.

We rely on the following lawful bases under UK data protection law:

• Contract: to take steps at your request before entering into a transaction, to process purchase requests, offers, transfer coordination and related support.
• Legal obligation: to maintain accounting, tax, company, fraud-prevention and regulatory records where required.
• Legitimate interests: to operate and protect the marketplace, prevent fraud, improve services, handle disputes, manage vendor and buyer relationships, and maintain business records.
• Consent: where required for optional marketing communications, non-essential cookies or similar technologies.

Where we rely on legitimate interests, we consider whether those interests are overridden by your rights and freedoms. You may object to processing based on legitimate interests as described below.

Payments are handled through approved third-party payment providers using external hosted payment pages. We do not collect or store full payment card details directly on myhostly.co.

Payment providers may process your payment data under their own terms and privacy notices. We may receive limited payment status information, such as whether payment was successful, failed, refunded or disputed. The current approved payment provider will be identified here once payment processing is enabled.

We may share personal data with:

• payment providers and financial service providers;
• domain registrars and transfer-related service providers;
• website hosting, cloud infrastructure and security providers;
• email, communication and customer support providers;
• analytics and cookie providers, if used and permitted;
• professional advisers, including lawyers, accountants and auditors;
• public authorities, regulators, courts or law enforcement where required by law;
• buyers or vendors where necessary to complete a transaction, coordinate transfer or resolve a dispute.

We do not sell personal data.

Some service providers may process personal data outside the United Kingdom. Where this happens, we take steps intended to ensure that appropriate safeguards are in place, such as adequacy regulations, contractual safeguards or other lawful transfer mechanisms.

We keep personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy. Indicative retention periods are:

• purchase requests, offers and transaction records: up to 7 years after the transaction or last relevant activity;
• accounting, tax and payment records: up to 7 years or as required by law;
• support communications: up to 3 years after the last interaction, unless needed for a dispute;
• unsuccessful vendor submissions: up to 12 months after review, unless needed for fraud prevention or a dispute;
• marketing consent records: for as long as marketing continues and then for a reasonable suppression period;
• cookie consent records: 6 months depending on the consent tool;
• security logs: typically up to 12 months unless needed for investigation.

We may keep limited records for longer where necessary to establish, exercise or defend legal claims, prevent fraud or comply with legal obligations.

Depending on the circumstances, you may have the right to:

• access your personal data;
• request correction of inaccurate data;
• request deletion of your data;
• request restriction of processing;
• object to processing based on legitimate interests;
• object to direct marketing at any time;
• request data portability where applicable;
• withdraw consent where processing is based on consent;
• complain to the UK Information Commissioner's Office.

To exercise your rights, contact us at [email protected]. We may ask for information needed to verify your identity. We aim to respond within one month, unless an extension is permitted by law.

You can contact the UK Information Commissioner's Office at ico.org.uk or by using the contact details available on the ICO website.

We may send marketing emails only where permitted by law. You can unsubscribe at any time by using the unsubscribe link in the email or by contacting us at [email protected].

Service messages relating to transactions, transfer status, security, policy changes or support are not marketing messages and may still be sent where necessary.

We use reasonable technical and organisational measures to protect personal data, including access controls, secure communication practices, service provider review, logging and operational safeguards. No website or online service can guarantee absolute security.

myhostly.co is intended for business users and adults. We do not knowingly collect personal data from children under 13. If you believe a child has provided personal data to us, contact us at [email protected].

We may update this Privacy Policy from time to time. The updated version will be posted on myhostly.cowith a new "Last updated" date. If changes are material, we may provide additional notice where appropriate.

FYNORYXA LIMITED, registered in England and Wales. Company number: 17235157. Registered office: 72 Nile Street, London, England, N1 7SR.