Refund and Cancellation Policy

Domain transactions are digital asset transfers. Once a domain transfer has been completed through a registrar or registry-supported process, the transaction is normally final and cannot be reversed by MyHostly.

You may withdraw a purchase request or offer before payment is made and before we confirm transaction acceptance, unless we have agreed otherwise in writing.

If payment has been made but the domain transfer has not started or cannot be completed, we may cancel the transaction and arrange a refund through the relevant payment provider, less any non-refundable third-party charges where permitted by law and disclosed to you.

We may cancel and refund where:

• the domain is no longer available;
• the vendor cannot prove control or transfer readiness;
• registrar restrictions prevent the transfer;
• fraud or compliance checks fail;
• the parties cannot complete required transfer steps within a reasonable period.

Once domain ownership or control has transferred to the buyer's nominated account, refunds are generally not available unless required by law or expressly agreed in writing.

This is because domain transfers may be technically irreversible, registrar-dependent and outside our direct control after completion.

Refunds may not be available for:

• buyer's change of mind after transfer;
• failure to conduct trademark, brand, SEO, email, reputation or technical due diligence;
• incorrect registrar account details supplied by the buyer;
• failure to accept transfer steps promptly;
• later discovery that the domain is not suitable for the buyer's intended use;
• loss caused by buyer's registrar account security or DNS configuration after transfer.

If payment fails, is reversed, is disputed or is suspected of fraud, we may suspend or cancel the transaction and notify the vendor, registrar or payment provider where necessary.

Chargebacks and payment disputes may be handled by the relevant payment provider under its own rules.

Vendor payouts are made only after payment is confirmed and domain transfer is confirmed, unless agreed otherwise in writing. Marketplace fees and agreed deductions may be deducted from the sale amount before payout.

Contact us at [email protected] with:

• your name and contact details;
• listing ID or domain name;
• transaction date;
• payment reference, if available;
• reason for the request;
• supporting evidence.

We will review the request and respond within a reasonable period.

FYNORYXA LIMITED, registered in England and Wales. Company number: 17235157. Registered office: 72 Nile Street, London, England, N1 7SR.