Vendor payouts

A vendor payout becomes eligible after the buyer payment is completed and the registrar confirms the ownership change. Until both events are on file, the payout step stays in pending state.

Eligibility does not imply a fixed timeline. The actual payout date depends on the checks below.

Before a payout is scheduled, the marketplace re-confirms that the listing was correctly described and that the vendor controlled the domain throughout the sale period.

Issues found at this stage may delay the payout while the marketplace contacts the vendor for clarification.

The marketplace verifies that the registrar transfer completed cleanly: no rollback, no chargeback signal from the payment provider, and no disputed authorisation code.

Where a transfer is reversed or disputed, the payout is put on hold until the underlying issue is resolved.

The agreed marketplace fee is deducted from the gross sale amount. The fee structure for the listing was visible to the vendor at submission time and is reflected on the listing record.

Where a third-party payment provider applies its own processing fee, that amount is also deducted. The vendor payout figure is the remaining net amount.

Once the checks above are complete, the net amount is sent to the vendor using the payout method on file. The payout timing follows the applicable marketplace terms agreed at listing approval.

Payouts may be split or staged where the underlying transfer is processed in multiple parts.

Every payout has a status record visible to the vendor: not applicable, pending transfer confirmation, pending payout, paid, on hold, or cancelled.

The vendor can request the full audit trail of a specific payout by contacting the marketplace team using the vendor enquiry channel.